Privacy Policy

We collect information you provide directly to us and information collected automatically when you use our website.

a. Information You Provide

• Contact information — name, mailing address, email address, and phone number (including mobile number).
• Vehicle information — year, make, model, VIN, and description of damage or service needed.
• Insurance information — insurance carrier, claim number, and adjuster contact details, when relevant to your repair.
• Communications — the content of messages, estimate requests, or inquiries you send us via our website contact form, email, or SMS/text message.
• Payment information — billing details collected at the time of service. We do not store full payment card numbers; transactions are processed through secure, PCI-compliant processors.

b. Information Collected Automatically

• Log data — IP address, browser type and version, pages visited, time and date of visit, and referring URL.
• Cookies and similar technologies — small data files placed on your device to remember preferences and analyze site traffic. You may disable cookies in your browser settings; some features of the site may not function properly if you do.
• Analytics data — aggregated, anonymized usage statistics collected through third-party analytics tools (see Section 5).

We use the information we collect for the following purposes:

• To respond to your estimate requests, questions, and inquiries.
• To schedule appointments and coordinate vehicle repairs or services.
• To communicate with you about the status of your vehicle, parts availability, and repair timelines.
• To process payments and send invoices or receipts.
• To coordinate with your insurance carrier or adjuster on your behalf, with your authorization.
• To send you service reminders, follow-up messages, or satisfaction surveys related to work we have performed.
• To send you promotional communications about our services, where you have opted in to receive such messages (see Section 3).
• To improve our website, services, and customer experience.
• To comply with applicable legal obligations.
• To detect, prevent, and address fraud, security incidents, or technical issues.

CarPro Auto Body & Paint may send text messages (SMS/MMS) to the mobile phone number you provide, for the following purposes:

• Transactional messages — appointment confirmations, repair status updates, parts arrival notifications, and pickup reminders.
• Service-related follow-ups — post-repair satisfaction check-ins and responses to inquiries you initiate.
• Promotional messages — special offers, seasonal promotions, or news about our services, only if you have separately opted in to receive marketing texts.

Consent

By providing your mobile phone number and submitting an estimate request or contact form on our website, you expressly consent to receive text messages from CarPro Auto Body & Paint at the number provided. Consent to receive marketing text messages is not a condition of purchasing any service.

Message Frequency

Message frequency varies based on your service activity. Transactional messages are sent only as needed in connection with your vehicle repair. Promotional messages, if opted into, are sent no more than four times per month.

Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier and plan. CarPro Auto Body & Paint does not charge for text messages, but your carrier may.

Opt-Out

You may opt out of receiving text messages from us at any time by replying STOP to any message we send. After opting out, you will receive one final confirmation message and no further texts, except as required by law. To opt back in, reply START.

Help

For assistance, reply HELP to any text message or contact us directly at (480) 332-7374 or service@carproAZ.com.

Supported Carriers

Our SMS program is supported by major U.S. wireless carriers including AT&T, T-Mobile, Verizon, Sprint, Boost Mobile, U.S. Cellular, and others. Carrier support may vary.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Where required by applicable law (including the California Consumer Privacy Act and similar state privacy laws), we process your personal information on the following legal bases:

• Contract performance — processing necessary to provide the auto body and paint services you have requested.
• Legitimate interests — operating and improving our business, preventing fraud, and communicating with customers about their vehicles.
• Consent — sending marketing communications or text messages where you have given explicit consent.
• Legal obligation — complying with applicable federal, state, and local laws.

We do not sell your personal information. We may share your information in the following limited circumstances:

• Service providers — trusted third-party vendors who assist us in operating our website, processing payments, sending communications, or providing analytics. These providers are contractually obligated to use your information only as directed by us and in accordance with this policy.
• Insurance carriers and adjusters — when you authorize us to communicate with your insurance company on your behalf in connection with a repair claim.
• Parts suppliers and subcontractors — only to the extent necessary to complete your vehicle repair.
• Legal compliance — when required by law, court order, or governmental authority, or to protect the rights, property, or safety of CarPro, our customers, or others.
• Business transfers — in connection with a merger, acquisition, or sale of all or a portion of our assets, in which case your information may be transferred as a business asset.

We do not share, sell, rent, or trade your mobile phone number or SMS opt-in data with third parties for their marketing purposes under any circumstances.

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Vehicle repair records may be retained for up to seven years in accordance with standard business and tax record-keeping practices. SMS opt-in and opt-out records are retained for a minimum of four years.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (SSL/TLS), access controls, and secure storage practices. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Depending on your state of residence, you may have the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you.
• Correction — request that we correct inaccurate or incomplete information.
• Deletion — request that we delete your personal information, subject to certain legal exceptions.
• Opt-out of marketing — unsubscribe from marketing emails by clicking the unsubscribe link in any email, or opt out of SMS messages by replying STOP.
• Non-discrimination — we will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, please contact us using the information in Section 11. We will respond to verified requests within 45 days, or as required by applicable law.

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly. If you believe we may have collected information from a child under 13, please contact us at service@carproAZ.com.

Our website may contain links to third-party websites, including Google Maps and review platforms. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: